Help Center

Frequently Asked Questions

Quick answers about GnomonHoldings.com orders, shipping, returns, sizing, payment, and customer support.

Last updated: May 13, 2026

Orders & Shipping

How long does order processing take?

Orders are processed within 2-4 business days, Monday through Friday excluding holidays. You will receive tracking once your order ships.

How long does US shipping take?

After dispatch, standard US shipping typically takes 5-10 business days depending on destination, carrier conditions, weather, and local delivery volume.

Where can I find my tracking number?

Tracking is sent to the email address used at checkout. If you do not see it, check spam or promotions folders, then contact support with your order number.

Returns & Refunds

What is your return window?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, unused, and in original condition with packaging and tags where applicable.

How do I start a return?

Email [email protected] with your order number and return reason before sending anything back. We will provide return instructions for eligible requests.

Who pays return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or caused by our error.

Products & Sizing

What type of clothing does GnomonHoldings.com sell?

GnomonHoldings.com focuses on soft everyday women's fashion, including relaxed tops, tunics, blouses, soft graphic tops, dresses, and easy casual pieces.

How should I choose a size?

Please review the size details on each product page before ordering. If you are between sizes or prefer a relaxed fit, compare measurements with a similar item you already own.

Are colors exactly the same as the photos?

We try to show product colors clearly, but screen settings and lighting can make colors appear slightly different. Product descriptions may include additional color or material notes.

Payment & Support

Is checkout secure?

GnomonHoldings.com uses secure checkout tools provided by our ecommerce and payment partners. Full card numbers are not stored by GnomonHoldings.com on this website.

Can I change or cancel an order?

Contact us as soon as possible at [email protected]. We cannot guarantee changes after an order enters processing or has shipped, but we will review the request.

How do I contact customer support?

Email [email protected]. Business hours: Monday-Friday, 9:00 AM-5:00 PM. Include your order number when asking about an order.

Still have a question?

We are here to help with product details, order questions, shipping updates, and return requests.