Customer Care
Return & Refund Policy
Return eligibility, refund timing, return shipping responsibility, and the steps to request a return for a GnomonHoldings.com order.
Last updated: May 13, 2026
30-Day Returns
Eligible unworn items may be returned within 30 days of delivery.
Original Condition
Items must be unused, unwashed, and include packaging and tags where applicable.
Start By Email
Contact support before sending anything back so we can match your package to your order.
Refund Review
Approved refunds are issued to the original payment method after inspection.
Return Eligibility
Customers may request a return within 30 days of delivery. To be eligible, items must be unworn, unwashed, unused, and in original condition with original packaging and tags where applicable.
Items that show signs of wear, washing, fragrance, stains, damage caused after delivery, or missing original components may not be eligible for a refund.
Return Shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or caused by our error.
Please wait for return instructions before shipping an item back. Packages sent without approval may be delayed or may not be matched to your order.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to post the refund after it is issued.
How To Start A Return
- 1 Email [email protected] within 30 days of delivery with your order number and return reason.
- 2 Wait for return instructions before sending anything back so we can match the package to your order.
- 3 Ship the approved item in original condition with packaging and tags where applicable.
- 4 After inspection, approved refunds are issued to the original payment method.
Need help with a return?
Email [email protected] with your order number. Business hours: Monday-Friday, 9:00 AM-5:00 PM.